FAQs
For any questions, please contact us.
FAQs
For any questions, please contact us.
General
How can I pay for an order?
How can I pay for an order?
The payment methods we can accept are PayPal, Visa, Master Card and American Express.
Steps
a. Log into your PayPal account or use Credit Card Express.
b. Enter your card details and click “Submit”.
c. Your payment will be processed and an invoice will be sent to your e-mail address.
Any questions about payment, feel free to contact us: service@banasuper.com.
Do the toys come assembled?
Do the toys come assembled?
No. Most of our toys need to be assembled by yourselves, please follow the instructions to assemble. The process is very simple which will take about 20-30 minutes. Tables and chairs set can be installed together with babies, allowing them to experience the fun of assembling toys by themselves.
What happens if an item arrives damaged?
What happens if an item arrives damaged?
Please contact us for after sales service. We will provide you with a free exchange service.
Returns & Cancellation
Can I cancel my order?
Can I cancel my order?
We want to make sure you love what you purchase! We offer free returns for 30 days on all eligible items and free exchanges for 90 days. ltems must be unopened with all tass attached.
Can I make a return?
Can I make a return?
If you don't want the product, are not satisfied or have any problems, you can contact us at any time. We support return and exchange service within 30 days, please contact us for after-sales service.
Ship &delivery
How long will it take to receive the toys?
How long will it take to receive the toys?
We will ship your order after processing and packaging it (usually takes 1-2 days), and it is expected to arrive within 3-5 business days after dispatch.
How much will delivery or shipping cost?
How much will delivery or shipping cost?
We offer free shipping for all products to the United States and Canada, excluding Alaska and Hawaii. The shipping fee will be calculated when you check out.
What countries can I ship to?
What countries can I ship to?
US, Canada, UK, EU. Special products are only available in some regions, please check the product details page for more information.
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